Privacy Policy

GI Compass LLC (“Company,” “we,” “us,” or “our”) operates the GI Compass mobile and web application and associated services (the “Service”). This Privacy Policy (“Policy”) explains, in plain language, what information we collect, how we use it, who we share it with, and the choices you have.

By creating an account or using the Service, you agree to the collection and use of personal information as described in this Policy. If you do not agree, please do not use the Service.

Related documents. This Policy works alongside our Terms of Service. Our Terms of Service and this Policy are available at gicompass.app/legal.

1. Information We Collect

1.1 Information You Provide

When you use our Service, we may collect personal information directly from you when you provide it to us through the Service, such as when you create an account. The personal information we collect may include the following:

• Account information: Your email address, display name, and sign-in credentials. If you sign in with Google or Apple, we receive your name and email from them.
• Payment information: If you purchase a subscription or make a payment through our Service, our third-party payment processors may collect and process your payment card or other payment account and billing information.
• Subscription information: Your subscription status, trial eligibility, and access level.
• Clinical information: Clinical values you enter into the modules. This clinical information does not contain any identifiable patient information and is used only to inform results while you are using the app and is automatically cleared when you close the app. This information is processed only on your device.
• Promotional code redemption: If you redeem a promotional access code, we may keep a record that the code was redeemed by your account, so we can confirm your access.
• Bug reports: If you choose to send a bug report through the in-app feedback feature, we may collect the description you type, the module name, and the severity you select. Please do not include any patient or clinical information in a bug report. Bug reports are not linked to your account identity.
• Support communications: If you email us, we collect your email address and the content of your message.
• Other information you provide: We collect any other personal information you may choose to provide to us through your use of the Service.

1.2 Information Collected Automatically

We may also collect certain other information automatically when you use our Service, such as the following:

• Device information: The device used to access the Service, such as device type, IP address and MAC address, operating system type and version, app version, screen size, and language setting.
• Usage analytics: Which modules you open, how often features are used, how long sessions last, and how you move through the app. We may use third-party analytics (such as Google Analytics) to understand how you use our Service. Google Analytics uses cookies to help us analyze how visitors use the Service. The information generated by the cookies about your use of our Service includes your IP address. If you so choose, you may be able to opt out by turning off cookies in the preferences settings on your device. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, refer to the following page: www.google.com/policies/privacy/partners/. We may also use other technologies to monitor your use of the Service.
• Diagnostics: We may collect technical information about the operation and performance of the Services, such as error reports, crash logs, and performance metrics.

2. How We Use Your Information

We may use, disclose, transmit, transfer, store, and otherwise process the personal information described above for various purposes, including to:

• Conduct our business and provide the Service: Provide the Service, including to sign you in, manage your account, and deliver the clinical decision support features.
• Manage subscriptions and access: Confirm your subscription status, manage trials, validate promotional codes, restore purchases across your devices, and manage access to paid features.
• Improve the Service: Understand how you and others use our Service; perform analytics; analyze and report on usage and performance of the Service to develop, maintain, personalize, protect, and improve the Service and our operations.
• Fix problems: Find, evaluate, and fix issues and implement functional enhancements to the Service.
• Communicate with you: Send messages such as responses to your questions, password resets, subscription receipts, updates to the Service, promoting the Service and our other products and offerings, and notices about changes to our Terms or this Policy.
• Communicate with our Service Providers: Provide information to our contractors, service providers, and other third parties we use to support our organization and the Service.
• Meet legal obligations: Respond to lawful requests and comply with applicable laws.
• Secure the Service: Protect against and respond to fraud, unlawful activity (such as incidents of hacking or misuse of the Service), and claims and other liabilities, including by enforcing our policies.
• Create aggregate or deidentified data: Create aggregate or deidentified data that cannot reasonably be used to identify you.
• Corporate transactions: Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets, or stock.
• Other purposes: For any other purpose that you may authorize or direct, or that we may disclose, at the time we collect your information.

3. How We Disclose Your Information

We may disclose the personal information we collect for the purposes described in the “How We Use Your Information” section above, including to the third parties described below:

• Contractors, service providers, and other third parties we use to support our organization, including providers of authentication, database, and analytics services, subscription and payment management services, crash reporting and error monitoring services, website hosting and security services, and app store billing services.
• Third parties to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to protect and secure our Service and the rights, property, or safety of our users, employees, and organization, and to protect against fraud or other unlawful activity.
• An actual or potential investor, buyer, successor, or other person or organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets, or stock.
• Third parties for purposes consistent with the “How We Use Your Information” section above.
• Any other parties as you may authorize or direct, or as we otherwise disclose, when you provide the information.

4. How We Protect Your Information

While no company can guarantee security, we have implemented reasonable and appropriate administrative, technical, and physical security procedures designed to keep your information safe.

4.1 How Long We Keep Information

We keep your account information for as long as your account is active. If you delete your account, we remove your personal data within thirty (30) days, unless we are required to keep it by law. Usage analytics are kept on a minimized schedule, and crash reports are kept for a limited period and then deleted.

5. Your Choices

You may choose not to provide the personal information we request. However, not providing information we request may restrict your ability to use certain features of the Service. For example, you may be able to restrict the collection of personal information or functionality through your device’s operating system, but doing so may prevent you from using features of the Service that use that information.

You may delete your account at any time in the app’s settings, or by emailing [email protected]. Deleting your account also ends your subscription access.

You may opt out of receiving marketing or other promotional email communication by following the opt-out link or other unsubscribe instructions provided in the email message we send you. You may still receive some email communications from us that relate to your transactions with us, such as security notices, Terms updates, or subscription confirmations.

You may also opt out of Google Analytics by downloading, installing, and enabling the Google Analytics’ Opt-out Browser Add-on, which can be found at https://tools.google.com/dlpage/gaoptout/.

6. Children’s Privacy

Only individuals aged 18 or older have permission to use the Service. The Service is only intended for licensed healthcare professionals and clinical trainees aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe we may have collected or received information from an individual under the age of 18, please contact us as described in the “Contact Us” section below.

7. Do Not Track

The Service does not currently respond to browser “Do Not Track” signals. We may allow third parties to use the App to collect personal information about your online activities over time and across different websites, applications, and other online products or services.

8. Changes to This Policy

We may update this Policy to reflect changes in our privacy practices at any time and without prior notice to you. When we do so, we will update the last updated date above. We encourage you to periodically review this Policy for the latest information on our privacy practices.

9. Contact Us

If you have any questions or comments about this Policy or our privacy practices, please contact us using any one of the following methods below:

GI Compass LLC

Privacy: [email protected]

Support: [email protected]

Website: gicompass.app